Delete your account

From the app

Profile → Account & Security → Delete account. You will be asked to confirm. This removes the copy of your data stored for sync. If the app tells you only your data could be removed, write to us (below) and we remove the login as well.

What you logged also lives on your phone, which the app never uploads without an account. To remove that copy, uninstall the app. Signing out keeps it on the phone, on purpose.

Without the app

If you have uninstalled VITALi or no longer have the phone, email privacy@tryvitali.com from the address you signed up with, with the subject Delete my account. We confirm the request is yours, delete the account and its synced data, and reply when it is done — within one month, as the GDPR requires, and usually far sooner.

What is deleted, and what is kept

• Your login (email, password and any two-factor method) and all synced data: deleted.
• Your plan record: deleted with the account.
• Database backups: they roll off within 7 days, and your data leaves them then.
• Crash reports never contain your health data or your email, and expire within 90 days.
• Purchase records are kept by Apple or Google under their own terms; we cannot delete them.

Questions

Write to privacy@tryvitali.com. You can also complain to the CNIL (www.cnil.fr) or to the data protection authority where you live.